Operations Manual

$197.00 +GST

Operations Manual

A templated Operations Manual for business owners. Every well run business should have an operations manual to ensure your systems and processes are followed by employees. The following are included in the Operations Manual:

  • Overriding Business Focus
  • Mission Statement
  • Core Values
  • Organisational Culture
  • Target Markets
  • Overriding Marketing Strategies
  • Leads Pipeline
  • Marketing Key Performance Indicators
  • Memberships
  • Marketing Tactics
  • Brand Guideline
  • Graphic Design Style Guides
  • Logo
  • Print & Promotional Guidelines
  • Marketing Calendar of Activities
  • Christmas Gift Policy & Procedures
  • Supplier & Staff Christmas Function
  • Public Relations Articles
  • Advertising Guidelines
  • Website Terms & Conditions, Privacy Policy & Site Plan
  • Sales
  • Meeting Agenda Template
  • Pricing Policies
  • Financial Policies
  • Purchasing┬áPolicies
  • Administration PoliciesBousiness Hours
  • Public Holidays
  • Office Procedures
  • Insurance Details
  • Office Support Suppliers
  • Communication
  • Document & File Use
  • Housekeeping and Maintenance
  • Out of Town Travel
  • Service & Product Overview
  • Staff Contact Details
  • Annual Leave Policies
  • Christmas Hours
  • Statutory Holidays
  • Payroll Procedures
  • Record Keeping
  • Staff Performance Reviews
  • Staff Management Policies
  • Staff gifts
  • Health & Safety
  • Information Technology
  • Use of COmpany Phones
  • Use of Copier & Printer
  • Use of Internet
  • Use of Email
  • Backup File Policy
  • Disaster Recovery Plan


The Operations Manual contains every policy for the smooth running your business with the exception of Marketing and Human Resource Management. If your Operations Manual is well constructed, and your team are fully trained in the use of the information, your business should run smoothly without you.

The Operations Manual is critical to Health & Safety and to productivity. No element of your business processes should be left for an employee to have creative licence over - especially operational procedures. The Operations Manual is your opportunity to get control of the working processes in your business - which is fundamental to cost management and profitability.


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