The Operations Manual contains every policy for the smooth running your business with the exception of Marketing and Human Resource Management. If your Operations Manual is well constructed, and your team are fully trained in the use of the information, your business should run smoothly without you.
The Operations Manual is critical to Health & Safety and to productivity. No element of your business processes should be left for an employee to have creative licence over - especially operational procedures. The Operations Manual is your opportunity to get control of the working processes in your business - which is fundamental to cost management and profitability.