Operations Manual Policy

Operations Manual

A templated Operations Manual for business owners. Every well-run business should have an operations manual to ensure your systems and processes are followed by employees. The following are included in the Operations Manual:

• Overriding Business Focus
• Mission Statement
• Core Values
• Organisational Culture
• Target Markets
• Overriding Marketing Strategies
• Leads Pipeline
• Marketing Key Performance Indicators
• Memberships
• Marketing Tactics
• Brand Guideline
• Graphic Design Style Guides
• Logo
• Print & Promotional Guidelines
• Marketing Calendar of Activities
• Christmas Gift Policy & Procedures
• Supplier & Staff Christmas Function
• Public Relations Articles
• Advertising Guidelines
• Website Terms & Conditions, Privacy Policy & Site Plan
• Sales
• Meeting Agenda Template
• Pricing Policies
• Financial Policies
• Purchasing Policies
• Administration Policies Business Hours
• Public Holidays
• Office Procedures
• Insurance Details
• Office Support Suppliers
• Communication
• Document & File Use
• Housekeeping and Maintenance
• Out-of-Town Travel
• Service & Product Overview
• Staff Contact Details
• Annual Leave Policies
• Christmas Hours
• Statutory Holidays
• Payroll Procedures
• Record Keeping
• Staff Performance Reviews
• Staff Management Policies
• Staff gifts
• Health & Safety
• Information Technology
• Use of COmpany Phones
• Use of Copier & Printer
• Use of Internet
• Use of Email
• Backup File Policy
• Disaster Recovery Plan