Operations Manual

Your Operations Manual - Ready To Be Customised To Your Business.


Everything You Need In One Place!

Imagine the peace of mind in having all of your operational procedures captured in one place, professionally prepared and ready to roll out in the workplace to guide your employees in achieving your standards and expectations.

Well, here it is! You need to customise to your business of course - but this manual will save you HOURS of writing and rewriting.


Operations Manual Includes:

  • Overriding Business Focus
  • Mission Statement
  • Core Values
  • Organisational Culture
  • Target Markets
  • Overriding Marketing Strategies
  • Leads Pipeline
  • Marketing Key Performance Indicators
  • Memberships
  • Marketing Tactics
  • Brand Guideline
  • Graphic Design Style Guides
  • Logo
  • Print & Promotional Guidelines
  • Marketing Calendar of Activities
  • Christmas Gift Policy & Procedures
  • Supplier & Staff Christmas Function
  • Public Relations Articles
  • Advertising Guidelines
  • Website Terms & Conditions, Privacy Policy & Site Plan
  • Sales
  • Meeting Agenda Template
  • Pricing Policies
  • Financial Policies
  • Purchasing┬áPolicies
  • Administration PoliciesBousiness Hours
  • Public Holidays
  • Office Procedures
  • Insurance Details
  • Office Support Suppliers
  • Communication
  • Document & File Use
  • Housekeeping and Maintenance
  • Out of Town Travel
  • Service & Product Overview
  • Staff Contact Details
  • Annual Leave Policies
  • Christmas Hours
  • Statutory Holidays
  • Payroll Procedures
  • Record Keeping
  • Staff Performance Reviews
  • Staff Management Policies
  • Staff gifts
  • Health & Safety
  • Information Technology
  • Use of COmpany Phones
  • Use of Copier & Printer
  • Use of Internet
  • Use of Email
  • Backup File Policy
  • Disaster Recovery Plan

This very thorough list of procedures and policies will ensure that no aspect of your day to day operation can be misunderstood or creatively interpreted by incoming employees.

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